SHIPPING
Orders
HomeCell works with a renowned local courier to deliver our products all around Lebanon. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.
At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at info@home-cell.com or +961 3 0 666 95.
Shipping time
Our delivery time starts from the moment an order is accepted and includes a 24-hour period (48 hours outside Beirut) where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched.
In case there is a delay of more than 24 hours (48 hours outside Beirut) in getting the product ready for shipping, you will be notified by email. Once the bag has been dispatched, shipping requires 3 to 5 working days. We work closely with our shipping partner to minimize the potential impact of delays on our customers.
HomeCell address:
HomeCell Shop
Jemous Street
Hadath, Lebanon
Tel: +961 3 0 666 95
In-store return
Online orders can also be exchanged at the HomeCell shop. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at HomeCell shop or home-cell.com
Repairs
HomeCell stands behind its merchandise with a one year warranty on products purchased from the HomeCell Shop or from our official home-cell.com website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact info@home-cell.com with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to proceed with your complaint.
Payments
Cash on Delivery Only.
If you are having any trouble proceeding with payment please contact info@home-cell.com.
Otherwise, you can pay by wire transfer through Western Union or a bank transfers. For more details about wire transfers please contact info@home-cell.com.
