SHIPPING

Orders HomeCell works with a renowned local courier to deliver our products all around Lebanon. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.

At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at info@home-cell.com or +961 3 0 666 95.

Shipping time

Our delivery time starts from the moment an order is accepted and includes a 24-hour period (48 hours outside Beirut) where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched. In case there is a delay of more than 24 hours (48 hours outside Beirut) in getting the product ready for shipping, you will be notified by email. Once the bag has been dispatched, shipping requires 3 to 5 working days. We work closely with our shipping partner to minimize the potential impact of delays on our customers.

RETURNS

Return Policy

When you request a return, please contact info@home-cell.com and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product. Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer. Accessories cannot be returned or exchanged.

Refunds

The customer is responsible for the return shipping cost. Once the item is received at the our shop, the cost of the item will be refunded. You will receive an email from HomeCell customer care associate confirming that the item you wish to return has been received and your refund has been processed. Please allow 5 business days from the time we receive the item for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

Exchanges

The exchange shipment cost (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).

HomeCell address: HomeCell Shop Jemous Street Hadath, Lebanon Tel: +961 3 0 666 95

In-store return Online orders can also be exchanged at the HomeCell shop. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at HomeCell shop or home-cell.com

Repairs HomeCell stands behind its merchandise with a one year warranty on products purchased from the HomeCell Shop or from our official home-cell.com website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact info@home-cell.com with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to proceed with your complaint.

Payments Cash on Delivery and Crypto Payments Only. If you are having any trouble proceeding with payment please contact info@home-cell.com.

Otherwise, you can pay by wire transfer through Western Union or a bank transfers. For more details about wire transfers please contact info@home-cell.com.

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